Coverart for item
The Resource Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III

Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III

Label
Citizen satisfaction : improving government performance, efficiency, and citizen trust
Title
Citizen satisfaction
Title remainder
improving government performance, efficiency, and citizen trust
Statement of responsibility
Forrest V. Morgeson III
Creator
Subject
Language
eng
Summary
"Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives and includes chapters on the growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that lead to enhanced satisfaction. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, the book looks at the relationship between citizen satisfaction and electronic government"--
Assigning source
Provided by publisher
Cataloging source
DLC
http://library.link/vocab/creatorName
Morgeson, Forrest V.
Dewey number
352.8/80973
Illustrations
illustrations
Index
index present
LC call number
JK421
LC item number
.M57 2014
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Public administration
  • Public administration
  • Administrative agencies
  • Executive departments
  • Government productivity
  • Performance
  • Internet in public administration
Label
Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III
Instantiates
Publication
Bar code
31223108742686
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction -- 1. Government Performance Measurement Comes of Age -- 2. The Purposes and Objectives of Citizen Satisfaction Measurement -- 3. The Practice of Citizen Satisfaction Measurement: Unit of Analysis Selection, Questionnaire Design, and Data Collection -- 4. The Practice of Citizen Satisfaction Measurement: Statistical Analysis and Satisfaction Modeling -- 5. Using Citizen Satisfaction Results: A Multidimensional Priority Matrix Approach for Satisfaction Improvement -- 6. Enduring Lessons in Citizen Satisfaction: Trends, Findings, and Public-Private Comparisons -- 7. Governing in an Age of Scarcity: On the Role of Cross-National Citizen Satisfaction Measurement
Dimensions
23 cm
Edition
First edition.
Extent
xiv, 217 pages
Isbn
9780230341340
Lccn
2013046990
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other control number
40023929681
Other physical details
illustration
System control number
870285459
Label
Citizen satisfaction : improving government performance, efficiency, and citizen trust, Forrest V. Morgeson III
Publication
Bar code
31223108742686
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction -- 1. Government Performance Measurement Comes of Age -- 2. The Purposes and Objectives of Citizen Satisfaction Measurement -- 3. The Practice of Citizen Satisfaction Measurement: Unit of Analysis Selection, Questionnaire Design, and Data Collection -- 4. The Practice of Citizen Satisfaction Measurement: Statistical Analysis and Satisfaction Modeling -- 5. Using Citizen Satisfaction Results: A Multidimensional Priority Matrix Approach for Satisfaction Improvement -- 6. Enduring Lessons in Citizen Satisfaction: Trends, Findings, and Public-Private Comparisons -- 7. Governing in an Age of Scarcity: On the Role of Cross-National Citizen Satisfaction Measurement
Dimensions
23 cm
Edition
First edition.
Extent
xiv, 217 pages
Isbn
9780230341340
Lccn
2013046990
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other control number
40023929681
Other physical details
illustration
System control number
870285459

Library Locations

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      37.779376 -122.415795
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