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The Resource Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler

Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler

Creator
Contributor
Summary
Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in whatorder, and how to motivate people without threats
Language
eng
Work
Publication
Edition
Second edition.
Extent
xix, 275 pages
Note
"First edition published as Crucial confrontations."
Contents
  • Part one. Choose what and if : how to know what conversation to hold and if you should hold it
  • Master my stories : how to get your head right before opening your mouth
  • Part two. Describe the gap : how to start an accountability conversation
  • Make it motivating : how to help others want to take action
  • Make it easy : how to make keeping commitments (almost) painless
  • Stay focused and flexible : what to do when others get sidetracked, scream, or sulk
  • Part three. Move to action : what to do after an accountability conversation
  • Agree on a plan and follow up : how to gain commitment and move to action
  • Put it all together : how to solve big, sticky, complicated problems
  • The 12 "yeah-buts" : how to deal with the truly tough
  • Appendix A. Where do you stand? : a self-assessment for measuring your skills for holding an accountability discussion skills
  • Appendix B. Six-source diagnostic questions : the Six-Source Model
  • Appendix C. When things go right
  • Appendix D. Discussion questions for reading groups
Isbn
9780071830607
Instance
Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior
Title
Crucial accountability
Title remainder
tools for resolving violated expectations, broken commitments, and bad behavior
Statement of responsibility
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler
Creator
Contributor
Subject
Language
eng
Summary
Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in whatorder, and how to motivate people without threats
Member of
Has edition
Cataloging source
DLC
http://library.link/vocab/creatorDate
1946-
http://library.link/vocab/creatorName
Patterson, Kerry
Dewey number
302
Illustrations
illustrations
Index
index present
LC call number
HM1121
LC item number
.C78 2013
Literary form
non fiction
Nature of contents
bibliography
NLM call number
BF 637.C45
NLM item number
P317c 2013
http://library.link/vocab/relatedWorkOrContributorDate
1954-
http://library.link/vocab/relatedWorkOrContributorName
  • Grenny, Joseph
  • Maxfield, David G.
  • McMillan, Ron
  • Switzler, Al
http://library.link/vocab/subjectName
  • Interpersonal confrontation
  • Interpersonal communication
  • Interpersonal relations
  • Communication in management
  • Communication in organizations
Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler
Instantiates
Publication
Note
"First edition published as Crucial confrontations."
Bar code
  • 31223118528281
  • 31223118814848
  • 31223118528265
Bibliography note
Includes bibliographical references (pages 265-266) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Part one. Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories : how to get your head right before opening your mouth -- Part two. Describe the gap : how to start an accountability conversation -- Make it motivating : how to help others want to take action -- Make it easy : how to make keeping commitments (almost) painless -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Part three. Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The 12 "yeah-buts" : how to deal with the truly tough -- Appendix A. Where do you stand? : a self-assessment for measuring your skills for holding an accountability discussion skills -- Appendix B. Six-source diagnostic questions : the Six-Source Model -- Appendix C. When things go right -- Appendix D. Discussion questions for reading groups
Dimensions
23 cm
Edition
Second edition.
Extent
xix, 275 pages
Isbn
9780071830607
Lccn
2013006224
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
  • 830992508
  • (OCoLC)830992508
Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler
Publication
Note
"First edition published as Crucial confrontations."
Bar code
  • 31223118528281
  • 31223118814848
  • 31223118528265
Bibliography note
Includes bibliographical references (pages 265-266) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Part one. Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories : how to get your head right before opening your mouth -- Part two. Describe the gap : how to start an accountability conversation -- Make it motivating : how to help others want to take action -- Make it easy : how to make keeping commitments (almost) painless -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Part three. Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The 12 "yeah-buts" : how to deal with the truly tough -- Appendix A. Where do you stand? : a self-assessment for measuring your skills for holding an accountability discussion skills -- Appendix B. Six-source diagnostic questions : the Six-Source Model -- Appendix C. When things go right -- Appendix D. Discussion questions for reading groups
Dimensions
23 cm
Edition
Second edition.
Extent
xix, 275 pages
Isbn
9780071830607
Lccn
2013006224
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
  • 830992508
  • (OCoLC)830992508

Subject

Member of

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      37.779376 -122.415795

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