The Resource This is service design thinking : basics, tools, cases, [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews [and others] ; contributors, Adam Lawrence [and others], (electronic resource)

This is service design thinking : basics, tools, cases, [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews [and others] ; contributors, Adam Lawrence [and others], (electronic resource)

Label
This is service design thinking : basics, tools, cases
Title
This is service design thinking
Title remainder
basics, tools, cases
Statement of responsibility
[concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews [and others] ; contributors, Adam Lawrence [and others]
Contributor
Subject
Genre
Language
eng
Summary
This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online
Cataloging source
MERUC
Dewey number
658
Illustrations
illustrations
Index
no index present
LC call number
HF5415.5
LC item number
.T65 2011eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Stickdorn, Marc
  • Schneider, Jakob
http://library.link/vocab/subjectName
  • Customer services
  • Creative ability in business
  • Lateral thinking
  • Creative thinking
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • Electronic books
Label
This is service design thinking : basics, tools, cases, [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews [and others] ; contributors, Adam Lawrence [and others], (electronic resource)
Link
Instantiates
Publication
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • What is Service Design?; Definitions: Service Design as an interdisciplinary approach; 5 principles of service design thinking; 1 It is user-centred; 2 It is co-creative; 3 It is sequencing; 4 It is evidencing; 5 It is holistic; Marketing: connecting with people, creating value; Who are these Service Designers?; Fields of service design; Product Design: developing products with service applications; Graphic Design: providing visual explanation; Interaction Design: services as a series of interactions; Social design: delivering positive social impact
  • Strategic management: why corporations do what they doOperations management: the relentless quest for efficiency; Design ethnography: taking inspiration from everyday life; How does service design work?; Tools of service design thinking; It is an iterative process; Stage 1 -- Exploration; Stage 2 -- Creation; Stage 3 -- Reflection; Stage 4 -- Implementation; AT-ONE: Becoming AT-ONE with your customers; What are the tools of Service Design?; This is a toolbox -- not a manual; This is a toolbox -- not a manual; Applied Service Design; Service design thinking in practice; Deep Service DesignThinking
  • Deep service design thinkingIntegrating service design thinking and motivational psychology; Service design research: Yesterday, today and tomorrow; Service design and biophilia; Appendix; Authors*; References; Icons used in this book
Dimensions
unknown
Extent
1 online resource (367 pages)
Form of item
online
Isbn
9789063693169
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations (some color)
http://library.link/vocab/ext/overdrive/overdriveId
  • 7374edd6-d76f-489f-8369-316dae156a27
  • 90cd2705-65db-4fb6-8998-1c7fe6dfc6a3
Specific material designation
remote
System control number
(OCoLC)849722713
Label
This is service design thinking : basics, tools, cases, [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews [and others] ; contributors, Adam Lawrence [and others], (electronic resource)
Link
Publication
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • What is Service Design?; Definitions: Service Design as an interdisciplinary approach; 5 principles of service design thinking; 1 It is user-centred; 2 It is co-creative; 3 It is sequencing; 4 It is evidencing; 5 It is holistic; Marketing: connecting with people, creating value; Who are these Service Designers?; Fields of service design; Product Design: developing products with service applications; Graphic Design: providing visual explanation; Interaction Design: services as a series of interactions; Social design: delivering positive social impact
  • Strategic management: why corporations do what they doOperations management: the relentless quest for efficiency; Design ethnography: taking inspiration from everyday life; How does service design work?; Tools of service design thinking; It is an iterative process; Stage 1 -- Exploration; Stage 2 -- Creation; Stage 3 -- Reflection; Stage 4 -- Implementation; AT-ONE: Becoming AT-ONE with your customers; What are the tools of Service Design?; This is a toolbox -- not a manual; This is a toolbox -- not a manual; Applied Service Design; Service design thinking in practice; Deep Service DesignThinking
  • Deep service design thinkingIntegrating service design thinking and motivational psychology; Service design research: Yesterday, today and tomorrow; Service design and biophilia; Appendix; Authors*; References; Icons used in this book
Dimensions
unknown
Extent
1 online resource (367 pages)
Form of item
online
Isbn
9789063693169
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations (some color)
http://library.link/vocab/ext/overdrive/overdriveId
  • 7374edd6-d76f-489f-8369-316dae156a27
  • 90cd2705-65db-4fb6-8998-1c7fe6dfc6a3
Specific material designation
remote
System control number
(OCoLC)849722713

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