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The Resource Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina, (electronic resource)
Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina, (electronic resource)
Resource Information
The item Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina, (electronic resource) represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in San Francisco Public Library.This item is available to borrow from all library branches.
Resource Information
The item Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina, (electronic resource) represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in San Francisco Public Library.
This item is available to borrow from all library branches.
- Contents
-
- Service is personal: the Howard County Library System customer service program / Lewis Belfont
- Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox
- The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott
- STARS : launching a customer service model in Riverside County / Mark Smith
- The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman
- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez
- Service delivery chains as a strategy for improving library customer service / John Huber
- The buzz on patron service / Shannon Hodgins Halikias
- Make your library fantastic for homeschoolers / Abby Johnson
- Isbn
- 9780810887497
- Label
- Customer service in libraries : best practices
- Title
- Customer service in libraries
- Title remainder
- best practices
- Statement of responsibility
- edited by Charles Harmon, Michael Messina
- Language
- eng
- Cataloging source
- NjBwBT
- Dewey number
- 025.50973
- Government publication
- unknown if item is government publication
- Index
- index present
- LC call number
- Z711
- LC item number
- .C88 2013
- Literary form
- non fiction
- Nature of contents
-
- dictionaries
- bibliography
- http://library.link/vocab/relatedWorkOrContributorDate
- 1960-
- http://library.link/vocab/relatedWorkOrContributorName
-
- Harmon, Charles
- Messina, Michael
- Baker & Taylor Axis 360
- http://library.link/vocab/subjectName
-
- Public services (Libraries)
- Customer services
- Label
- Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina, (electronic resource)
- Antecedent source
- unknown
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Service is personal: the Howard County Library System customer service program / Lewis Belfont -- Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox -- The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott -- STARS : launching a customer service model in Riverside County / Mark Smith -- The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman -- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez -- Service delivery chains as a strategy for improving library customer service / John Huber -- The buzz on patron service / Shannon Hodgins Halikias -- Make your library fantastic for homeschoolers / Abby Johnson
- Dimensions
- 1 online resource (pages cm)
- Dimensions
- unknown
- File format
- unknown
- Form of item
- electronic
- Isbn
- 9780810887497
- Lccn
- oc2013033111
- Level of compression
- unknown
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- http://library.link/vocab/ext/overdrive/overdriveId
- 0012786147
- Quality assurance targets
- unknown
- Reformatting quality
- unknown
- Specific material designation
- remote
- Label
- Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina, (electronic resource)
- Antecedent source
- unknown
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Service is personal: the Howard County Library System customer service program / Lewis Belfont -- Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox -- The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott -- STARS : launching a customer service model in Riverside County / Mark Smith -- The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman -- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez -- Service delivery chains as a strategy for improving library customer service / John Huber -- The buzz on patron service / Shannon Hodgins Halikias -- Make your library fantastic for homeschoolers / Abby Johnson
- Dimensions
- 1 online resource (pages cm)
- Dimensions
- unknown
- File format
- unknown
- Form of item
- electronic
- Isbn
- 9780810887497
- Lccn
- oc2013033111
- Level of compression
- unknown
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- http://library.link/vocab/ext/overdrive/overdriveId
- 0012786147
- Quality assurance targets
- unknown
- Reformatting quality
- unknown
- Specific material designation
- remote
Library Locations
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Bayview/Linda Brooks-Burton LibraryBorrow it5075 3rd Street, San Francisco, CA, 94124, US37.732534 -122.391121
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Bernal Heights LibraryBorrow it500 Cortland Avenue, San Francisco, CA, 94110, US37.738862 -122.416132
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Bookmobiles / Mobile OutreachBorrow itSan Francisco, CA, US
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Chinatown/Him Mark Lai LibraryBorrow it1135 Powell Street, San Francisco, CA, 94108, US37.795248 -122.410239
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Eureka Valley/Harvey Milk Memorial LibraryBorrow it1 Jose Sarria Court, San Francisco, CA, 94114, US37.764084 -122.431821
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Golden Gate Valley LibraryBorrow it1801 Green Street, San Francisco, CA, 94123, US37.797819 -122.428950
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Noe Valley/Sally Brunn LibraryBorrow it451 Jersey Street, San Francisco, CA, 94114, US37.750180 -122.435116
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North Beach LibraryBorrow it850 Columbus Avenue, San Francisco, CA, 94133, US37.802585 -122.413280
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Presidio LibraryBorrow it3150 Sacramento Street, San Francisco, CA, 94115, US37.788875 -122.444892
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Richmond/Senator Milton Marks LibraryBorrow it351 9th Ave, San Francisco, CA, 94118, US37.781855 -122.468054
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San Francisco Public LibraryBorrow it100 Larkin Street, San Francisco, CA, 94102, US37.779376 -122.415795
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Visitacion Valley LibraryBorrow it201 Leland Avenue, San Francisco, CA, 94134, US37.712695 -122.407913
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.sfpl.org/portal/Customer-service-in-libraries--best-practices/O2KEveCjVWg/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.sfpl.org/portal/Customer-service-in-libraries--best-practices/O2KEveCjVWg/">Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina, (electronic resource)</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.sfpl.org/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="https://link.sfpl.org/">San Francisco Public Library</a></span></span></span></span></div>
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Data Citation of the Item Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina, (electronic resource)
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.sfpl.org/portal/Customer-service-in-libraries--best-practices/O2KEveCjVWg/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.sfpl.org/portal/Customer-service-in-libraries--best-practices/O2KEveCjVWg/">Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina, (electronic resource)</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.sfpl.org/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="https://link.sfpl.org/">San Francisco Public Library</a></span></span></span></span></div>
