The Resource Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina, (electronic resource)

Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina, (electronic resource)

Label
Customer service in libraries : best practices
Title
Customer service in libraries
Title remainder
best practices
Statement of responsibility
edited by Charles Harmon, Michael Messina
Contributor
Subject
Language
eng
Cataloging source
NjBwBT
Dewey number
025.50973
Government publication
unknown if item is government publication
Index
index present
LC call number
Z711
LC item number
.C88 2013
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1960-
http://library.link/vocab/relatedWorkOrContributorName
  • Harmon, Charles
  • Messina, Michael
  • Baker & Taylor Axis 360
http://library.link/vocab/subjectName
  • Public services (Libraries)
  • Customer services
Label
Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina, (electronic resource)
Link
http://sfpl.axis360.baker-taylor.com/Title?itemid=0012786147
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Service is personal: the Howard County Library System customer service program / Lewis Belfont -- Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox -- The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott -- STARS : launching a customer service model in Riverside County / Mark Smith -- The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman -- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez -- Service delivery chains as a strategy for improving library customer service / John Huber -- The buzz on patron service / Shannon Hodgins Halikias -- Make your library fantastic for homeschoolers / Abby Johnson
Dimensions
1 online resource (pages cm)
Dimensions
unknown
File format
unknown
Form of item
electronic
Isbn
9780810887497
Lccn
oc2013033111
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
0012786147
Quality assurance targets
unknown
Reformatting quality
unknown
Specific material designation
remote
Label
Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina, (electronic resource)
Link
http://sfpl.axis360.baker-taylor.com/Title?itemid=0012786147
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Service is personal: the Howard County Library System customer service program / Lewis Belfont -- Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox -- The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott -- STARS : launching a customer service model in Riverside County / Mark Smith -- The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman -- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez -- Service delivery chains as a strategy for improving library customer service / John Huber -- The buzz on patron service / Shannon Hodgins Halikias -- Make your library fantastic for homeschoolers / Abby Johnson
Dimensions
1 online resource (pages cm)
Dimensions
unknown
File format
unknown
Form of item
electronic
Isbn
9780810887497
Lccn
oc2013033111
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
0012786147
Quality assurance targets
unknown
Reformatting quality
unknown
Specific material designation
remote

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