The Resource Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin
Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin
Resource Information
The item Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in San Francisco Public Library.This item is available to borrow from 3 library branches.
Resource Information
The item Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in San Francisco Public Library.
This item is available to borrow from 3 library branches.
- Language
- eng
- Edition
- 2nd ed.
- Extent
- xv, 125 p.
- Contents
-
- A primer on anger
- Preventive measures
- How to do it : 25 basic strategies for defusing anger
- Effective listening skills
- Beyond the basics : difficult situations
- The digital landscape
- Coping with your own anger
- Help is at hand
- Isbn
- 9781555707316
- Label
- Defusing the angry patron : a how-to-do-it manual for librarians
- Title
- Defusing the angry patron
- Title remainder
- a how-to-do-it manual for librarians
- Statement of responsibility
- Rhea Joyce Rubin
- Language
- eng
- Cataloging source
- DLC
- http://library.link/vocab/creatorName
- Rubin, Rhea Joyce
- Dewey number
- 025.5
- Index
- index present
- LC call number
- Z711
- LC item number
- .R79 2011
- Literary form
- non fiction
- Nature of contents
- bibliography
- Series statement
- How-to-do-it manuals
- Series volume
- no. 177
- http://library.link/vocab/subjectName
-
- Public services (Libraries)
- Customer services
- Library users
- Interpersonal communication
- Conflict management
- Anger
- Label
- Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin
- Bar code
-
- 31223096444832
- 31223096444840
- 31223096444865
- 31223096444857
- Bibliography note
- Includes bibliographical references (p. 113-117) and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- A primer on anger -- Preventive measures -- How to do it : 25 basic strategies for defusing anger -- Effective listening skills -- Beyond the basics : difficult situations -- The digital landscape -- Coping with your own anger -- Help is at hand
- Dimensions
- 28 cm.
- Edition
- 2nd ed.
- Extent
- xv, 125 p.
- Isbn
- 9781555707316
- Isbn Type
- (alkaline paper)
- Lccn
- 2010046694
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- System control number
-
- 683592440
- (OCoLC)683592440
- Label
- Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin
- Bar code
-
- 31223096444832
- 31223096444840
- 31223096444865
- 31223096444857
- Bibliography note
- Includes bibliographical references (p. 113-117) and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- A primer on anger -- Preventive measures -- How to do it : 25 basic strategies for defusing anger -- Effective listening skills -- Beyond the basics : difficult situations -- The digital landscape -- Coping with your own anger -- Help is at hand
- Dimensions
- 28 cm.
- Edition
- 2nd ed.
- Extent
- xv, 125 p.
- Isbn
- 9781555707316
- Isbn Type
- (alkaline paper)
- Lccn
- 2010046694
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- System control number
-
- 683592440
- (OCoLC)683592440
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.sfpl.org/portal/Defusing-the-angry-patron--a-how-to-do-it-manual/36Bhs9B36SI/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.sfpl.org/portal/Defusing-the-angry-patron--a-how-to-do-it-manual/36Bhs9B36SI/">Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.sfpl.org/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="https://link.sfpl.org/">San Francisco Public Library</a></span></span></span></span></div>
