San Francisco Public Library

Humble inquiry, the gentle art of asking instead of telling, Edgar H. Schein

eng

Includes bibliographical references (pages 111-112) and index

illustrations

index present

non fiction

Humble inquiry

electronic resource

dictionariesbibliography

861503495

Edgar H. Schein

A BK business book

the gentle art of asking instead of telling

From one of the true giants in organizational development, career development and organizational psychology comes a simple and effective technique for building more positive relationships-particularly between people of different status-that will lead to more honest and open interactions and stronger organizationsThe Key to Effective Communication. Communication is essential in a healthy organization. But all too often when we interact with people--especially those who report to us--we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry. Ed Schein defines Humble Inquiry as "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person." In this seminal work, Schein contrasts Humble Inquiry with other kinds of inquiry, shows the benefits Humble Inquiry provides in many different settings, and offers advice on overcoming the cultural, organizational, and psychological barriers that keep us from practicing it

Introduction : creating positive relationships and effective organizations -- Humble inquiry -- Humble inquiry in practice---case examples -- Differentiating humble inquiry from other kinds of inquiry -- The culture of do and tell -- Status, rank and role boundaries as inhibitors -- Forces inside us as inhibitors -- Developing the attitude of humble inquiry