San Francisco Public Library

Building engaged team performance, align your processes and people to achieve game-changing business results, Dodd Starbird and Roland Cavanagh

eng

Includes bibliographical references (pages 255-257) and index

index present

non fiction

Building engaged team performance

bibliographydictionaries

676695132

Dodd Starbird and Roland Cavanagh

align your processes and people to achieve game-changing business results

Illustrated through real-life stories; this practical and insightful book provides the tools for building a superior system that optimizes effectiveness of outcomes for customers and efficiency of resource usage. --, Edited summary from book

Engaged team performance at a glance -- "As the pendulum swings"--a brief history of adventures in business -- From the outside in: understanding the customer experience -- Individual goals: what you measure is what you get -- Is it process or performance? Both! -- Changing process: the GPS story and the power of lean six sigma -- Power to the people: facilitation and the "cycle of change" -- The right performance metrics: effectiveness and efficiency -- Team goals -- The fluid organization of the future: making the transformation to ETP -- A few words about generations in the workforce: expectations, rewards -- The new age of collaboration: new paradigms in organization and competition -- Eight steps to deploying engaged team performance in your organization -- The role of senior leadership in enabling ETP -- Breakthrough: the future of engaged team performance